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Latest Notice » Important Notice: Mandatory iTrade Mobile App Upgrade for Enhanced Security
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Important Notice: Mandatory iTrade Mobile App Upgrade for Enhanced Security
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Dear CGS Valued Clients, |
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To prepare for the upcoming launch of Two-Factor Authentication (2FA) - a feature that adds an extra layer of security during login, we will be upgrading the iTrade Mobile App to version 3.1.10, effective October 2025. |
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This upgrade is mandatory to ensure your app stays compatible and secure ahead of the 2FA rollout. |
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What You Need to Know: |
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The app will prompt you to update to version 3.1.10.
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You must complete the update to continue using the app.
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After the upgrade, the app will only support:
- Android version 13 and above
- Apple iOS 16 and above
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If your device is running Android 12 or iOS 15 and below, the app may not work properly or may become inaccessible. |
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What to Do: |
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Please check your device’s operating system and update it if needed to avoid any disruption in accessing your trading account. |
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? Frequently Asked Questions (FAQ) |
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1. What is a force upgrade?
A force upgrade means the app will require you to update to version 3.1.10 before you can log in or use any features. You won’t be able to access the app until the update is completed. |
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2. Why is this upgrade happening now?
This upgrade prepares your app for the upcoming 2FA feature and ensures it meets the latest security standards. |
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3. Do I need to update the app myself?
No manual action is needed. The app will prompt you to update automatically. Just follow the instructions when you open the app. |
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4. What happens if I don’t update the app?
You will not be able to log into the app unless the update is completed. |
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5. What happens if my phone’s operating system is outdated?
If your device is running Android 12 or iOS 15 or below, the app may not work properly even after the upgrade. You may experience login issues or app errors. |
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6. How do I check my phone’s operating system version?
- Android: Go to Settings > About Phone > Software Information
- iPhone: Go to Settings > General > About
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7. What if I cannot update my phone’s OS?
You can still access your account via iTrade Web using a browser or consider using a compatible device for uninterrupted access. |
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8. When will 2FA go live?
The launch of 2FA function will be announced separately as we’re preparing the necessary announcement & documentation. |
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Yours sincerely, |
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CGS International Securities Malaysia Sdn.Bhd. |
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(Co. Reg 197901004504 | 48703-W) |
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(A participating Organisation of Bursa Malaysia Securities Berhad) |
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