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                                                                | 1 | Can I start trading immediately after submitting my CGS iTrade online trading application and the required documents? 
                                                                        You can only begin trading after your account has been approved by CGS International Securities Malaysia Sdn. Bhd (formerly known as CGS-CIMB Securities Sdn.Bhd.) and after depositing the required collateral deposit into your Trust Account.
 
 
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                                                                | 2 | How do I deposit into my Trust Account? 
                                                                        
	
		
			| You can either deposit by: 
					
						Inter branch online transfer - For below bank account holders, instruct your home branches to make a fund transfer on the outstanding amount to CGS International Securities Malaysia Sdn. Bhd., payable to either one of the bank account number as follows:
						
							
								
									| Participating Bank | Bank Account Number |  
									| 1) CIMB Bank 2) Maybank
 3) Public Bank
 | 8000250557 5-14011-236733
 3137236418
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								Please indicate your name, trading account number, telephone number and deposit details on the reverse side of the bank-in slip
								Scan and email the deposit bank-in slip to [email protected] or to your Dealer's Representative or fax it to us at +603 7710 0377
						Cheque or cash deposit over the counter - Deposit your cheque/cash at any of following bank as below:
						
							
								
									| Participating Bank | Bank Account Number |  
									| 1) CIMB Bank 2) Maybank
 3) Public Bank
 | 8000250557 5-14011-236733
 3137236418
 |  
							
								Please indicate your name, trading account number, telephone number and deposit details on the reverse side of the bank-in slipScan and email the deposit bank-in slip to [email protected] or to your Dealer's Representative or fax it to us at +603 7710 0377.
						Perform E-Deposit via CGS iTrade
						
							
								Logon your username and password at www.cgsi.com.my
								Click on <Settlement>
								Select <eDeposit>
								Choose your trading account and click on  button. 
								Select your preferred bank.
								Key in your deposit amount and click  button. 
								After key-in the trading pin, you will be forwarded to Internet Banking Website (Maybank2u/CIMB Clicks/FPX).
								Complete the transaction from the Internet banking website.
 **Please ensure that pop-up blocker is turned off to be prompted to the online banking site.
 
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                                                                | 3 | How do I withdraw my cash / securities? 
                                                                        
	
		
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					Instruction to withdraw cash 
					
						Please contact to your Dealer's Representative.
						Email the instruction to us at [email protected]. Indicate your name, trading account number, amount to withdraw and Bank account name and number. 
					Instruction to transfer shares
 
					
						For Securitised Trading Account, please contact to your Dealer's Representative.
						For Normal Trading Account, you may give instruction to transfer by completing and submitting the duly signed Transfer of Securities Request Form (FTF 010) to your appointed remisier/dealer or our Service Counter located at CGS International Securities Malaysia Sdn. Bhd. Menara Bumiputra-Commerce (MBC) Level 12, Menara Bumiputra-Commerce, No. 11, Jalan Raja Laut, 50350 Kuala Lumpur, Wilayah Persekutuan Please contact our CGS iTrade Call Center at +603 2635 8686 for any further assistance.
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                                                                | 4 | What happens if I forget my password? 
                                                                        
	
		
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					OR
						You may click on  to retrieve a hint to your password.
						On this screen, you are required to key in your user ID, a hint will be prompted
						Answer the hint & the system will automatically regenerate a 6-digit code which will be sent to your assigned e-mail address.
						Upon receiving with the newly generated 6-digit code, you will then need to log on and change this 6-digit code to a new password. 
 Please contact CGS iTrade Call Centre at +603 2635 8686 for assistance.
 
 
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                                                                | 5 | What should I do if I have forgotten my User ID? 
                                                                        Please contact CGS iTrade Call Centre at +603 2635 8686 for further assistance.
 
 
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                                                                | 6 | What should I do if I have forgotten my Trading Pin number? 
                                                                        
	
		Step 1: Click “My Profile” – “Forgot Pin”.
		Step 2: Answer to your hint > Tick the I’m not a robot > Temporary trading pin (control code) will be sent to your registered email.
		Step 3: Once received the email, click “My Profile” – “Change Pin”.
		Step 4: Key-in the temporary trading pin (control code) that you received from the email as your “old pin”.
		Step 5: Create new 6-digit trading pin > Tick the I’m not robot > submit. | 
    
                                                                                                                    
                                                            
                                                                | 7 | What are the system requirements for accessing CGS iTrade? 
                                                                        
	
		
			| No | Hardware | Minimum | Recommended |  
			| 1 | Processor | Pentium IV | Core2Duo with 2GB RAM |  
			| 2 | RAM | 1GB | 2GB |  
			| 3 | Hard Disk Space | 15MB and above | 30MB and above |  
			| 4 | Digital Color Monitor | 15" | 20" |  
			| 5 | Monitor Resolution | 1024 x 768 | 1280 x 800 or higher |  | 
    
                                                                                                                    
                                                            
                                                                | 8 | What are the browsers to support CGS iTrade? 
                                                                        
	
		IE11 and above
		Chrome 34
		Firefox 29
 Please note that Flash Player is required.
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                                                                | 9 | What should I do if my login id has been suspended or I have forgotten my password? 
                                                                        No worry, you can unlock your account easily, anytime, anywhere, and even on public holidays. Please refer steps below or click HERE for user guide.
 
	Note: Must change to new password for security reason.
		Please click forgot password at the login page.
		You may click on to retrieve a hint to your password.
		On this screen, you are required to key in your user ID, a hint will be prompted
		Answer the hint & the system will automatically regenerate a 6-digit code which will be sent to your registered e-mail address.
		Upon receiving with the newly generated 6-digit code, you will then need to log on and change this 6-digit code to a new password. 
If you need further assistance, please contact CGS iTrade Call Centre at +603 2635 8686.
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                                                                | 10 | I still remember my previous password, can I keep the same password after I unlock or reset my password? 
                                                                        No. For security reason, you are required to change a new password and the password should contain the following: 
	
		Between 8 to 20 characters
		Both upper-case and lower-case letters are required
		Needs to contain one or more numerical digits
		Avoid using common password (E.g. Abcd1234)
		Avoid using special character (E.g. @, #, $, %) |