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| 1 |
Can I start trading immediately after submitting my CGS iTrade online trading application and the required documents?
You can only begin trading after your account has been approved by CGS International Securities Malaysia Sdn. Bhd (formerly known as CGS-CIMB Securities Sdn.Bhd.) and after depositing the required collateral deposit into your Trust Account.
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| 2 |
How do I deposit into my Trust Account?
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You can deposit funds info your Trust Account using the following options:
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eDeposit via iTrade Platforms
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CIMB Bill Paymentvia CIMBClicks.
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Maybank Bill Paymentvia Maybank2U.
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Bank Transfer. Details as below.
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Bank Name |
CIMB Bank Berhad |
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Account Holder Name |
CGS International Securities Malaysia Sdn Bhd |
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Account No |
8000-255-807 |
Important Notice:
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For options 2, 3 and 4 please indicate your Trading Account Number and send the proof of payment to your Dealer’s Representative.
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Kindly be reminded that all payments should be made strictly to CGS International Securities Malaysia Sdn. Bhd.
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Cash deposits are strictly prohibited.
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Ensure all payments originate from your own bank account. Payments made by third parties or from joint bank accounts are strictly prohibited.
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For any enquiries, please contact your respective Dealer’s Representative.
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| 3 |
How do I withdraw my cash / securities?
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Instruction to withdraw cash
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Please contact to your Dealer's Representative.
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Email the instruction to us at [email protected]. Indicate your name, trading account number, amount to withdraw and Bank account name and number.
Instruction to transfer shares
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For Securitised Trading Account, please contact to your Dealer's Representative.
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For Normal Trading Account, you may give instruction to transfer by completing and submitting the duly signed Transfer of Securities Request Form (FTF 010) to your appointed remisier/dealer or our Service Counter located at CGS International Securities Malaysia Sdn. Bhd. Menara Bumiputra-Commerce (MBC) Level 12, Menara Bumiputra-Commerce, No. 11, Jalan Raja Laut, 50350 Kuala Lumpur, Wilayah Persekutuan
Please contact our CGS iTrade Call Center at +603 2276 8686 for any further assistance. |
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| 4 |
What happens if I forget my password?
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You may click on to retrieve a hint to your password.
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On this screen, you are required to key in your user ID, a hint will be prompted
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Answer the hint & the system will automatically regenerate a 6-digit code which will be sent to your assigned e-mail address.
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Upon receiving with the newly generated 6-digit code, you will then need to log on and change this 6-digit code to a new password.
OR
Please contact CGS iTrade Call Centre at +603 2276 8686 for assistance.
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| 5 |
What should I do if I have forgotten my User ID?
Please contact CGS iTrade Call Centre at +603 2276 8686 for further assistance.
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| 6 |
What should I do if I have forgotten my Trading Pin number?
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Step 1: Click “My Profile” – “Forgot Pin”.
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Step 2: Answer to your hint > Tick the I’m not a robot > Temporary trading pin (control code) will be sent to your registered email.
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Step 3: Once received the email, click “My Profile” – “Change Pin”.
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Step 4: Key-in the temporary trading pin (control code) that you received from the email as your “old pin”.
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Step 5: Create new 6-digit trading pin > Tick the I’m not robot > submit.
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| 7 |
What are the system requirements for accessing CGS iTrade?
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No |
Hardware |
Minimum |
Recommended |
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1 |
Processor |
Pentium IV |
Core2Duo with 2GB RAM |
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2 |
RAM |
1GB |
2GB |
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3 |
Hard Disk Space |
15MB and above |
30MB and above |
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4 |
Digital Color Monitor |
15" |
20" |
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5 |
Monitor Resolution |
1024 x 768 |
1280 x 800 or higher |
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| 8 |
What are the browsers to support CGS iTrade?
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IE11 and above
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Chrome 34
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Firefox 29
Please note that Flash Player is required.
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| 9 |
What should I do if my login id has been suspended or I have forgotten my password?
No worry, you can unlock your account easily, anytime, anywhere, and even on public holidays. Please refer steps below or click HERE for user guide.
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Please click forgot password at the login page.
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You may click on to retrieve a hint to your password.
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On this screen, you are required to key in your user ID, a hint will be prompted
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Answer the hint & the system will automatically regenerate a 6-digit code which will be sent to your registered e-mail address.
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Upon receiving with the newly generated 6-digit code, you will then need to log on and change this 6-digit code to a new password.
Note: Must change to new password for security reason.
If you need further assistance , please contact CGS iTrade Call Centre at +603 2276 8686.
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| 10 |
I still remember my previous password, can I keep the same password after I unlock or reset my password?
No. For security reason, you are required to change a new password and the password should contain the following:
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Between 8 to 20 characters
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Both upper-case and lower-case letters are required
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Needs to contain one or more numerical digits
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Avoid using common password (E.g. Abcd1234)
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Avoid using special character (E.g. @, #, $, %)
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| 11 |
Where can I find more information on Malaysia’s e-Invoicing requirements?
For more detailed information on Malaysia’s e-Invoicing implementation, please refer to the official FAQs issued by the Inland Revenue Board of Malaysia (IRBM) at the links below.
IRBM e-Invoice General FAQs
IRBM Financial Services / Stockbroking & Unit Trust FAQ
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